Return policy

In brief

• You have 14 days to change your mind, from the day after you receive the shirt.
• You withdraw online, by email or with the form. We confirm your withdrawal straight away.
• You send the shirt back within 14 days after that. The cost of sending it back is for you.
• We refund you within 14 days of learning of your withdrawal, using the same payment method.
• Does the shirt not match the description, or is it damaged? Then the return is free for you and you have the legal guarantee.

Step by step

1. Withdraw within 14 days. Through "Withdraw from the contract here" on [WEBSITE], by email to [E-MAIL] or with the model form. You get a confirmation straight away.
2. Pack the shirt. Use sturdy packaging. Fold it neatly. A plastic bag or box protects against damp.
3. Send it with tracking to [RETOURADRES]. Keep the proof of postage.
4. We look at the shirt once it has reached us.
5. We refund you, at the latest 14 days after we learn of your withdrawal. You get an email when the refund has been sent. After that it takes a few more working days until the amount is in your account, depending on your bank.

What we refund

• The amount for the shirt.
• The delivery cost you paid for the cheapest standard delivery that we offer. If you chose a more expensive delivery method, we keep the difference.

Not refunded: the costs you incurred to send the shirt back.

In what condition may the shirt come back?

As you received it. You may look at it and try it on, as in a shop. If you wear it outside, wash it or damage it, we may deduct an amount for the loss in value. The shirt doesn't have to come back in its original packaging. Please put the story card in with it, but that isn't compulsory.

What if the shirt is not right?

Is the shirt damaged or different from what was described? Then you don't need the cooling-off period. Email us with photos at [E-MAIL]. We put it right through the legal guarantee: repair, a price reduction or a refund. The cost of sending it back is then ours. More in the terms and conditions, article 9.

What if the parcel goes missing or arrives damaged?

Then we are responsible for as long as you have not taken delivery of the parcel. Email us and we will sort it out with the carrier.

Can I exchange?

Because every shirt is unique, we don't exchange. You withdraw from your purchase, we refund you, and you can order another shirt.

Refunds in practice

The periods in this table are examples. Check them with Stripe and adjust them. NOT VERIFIED.

Questions?

Email us at [E-MAIL] with your order number (format YYYY-NNNN).